Best Questions to Ask a Commercial Cleaning Company

In this day and age, lack of information is not a problem that you encounter. Rather, it is often the overabundance of information that can make things like deciding which commercial cleaning company to hire for your business a challenge. Pouring over multiple websites, reviews, and endless information can put a stress on your already busy life, so we are here to help you narrow down your choices so that you can make the best decision to maintain a healthy and safe environment!

One of the most productive steps you can take in the process of finding the best commercial cleaning company is to ask questions! Asking the right questions is often the easiest way to narrow down your search and figure out what exactly you are looking for.

The following are some key ones to ask during your search:

What kind of services do you offer?

It’s important to know the whole scope of cleaning services a company offers. Even if you may only plan on scheduling general cleanings, if you need additional project services or encounter an emergency like a water leak or smoke damage, it will make a world of difference to have a trustworthy company to contact.

What types of scheduling do you offer?

Having a cleaning company that has the flexibility to work around your schedule is extremely important because any disruptions will impact your business’ productivity. Finding a business that can come in after hours, or work with you to find the most convenient schedule for you is key.

Are you insured?

When it comes to any service, you want to be sure that they are insured in case of any unanticipated catastrophe. Knowing that your commercial cleaning business has sufficient insurance, including general liability insurance, workers compensation, automobile insurance, and an umbrella policy will give you peace of mind that you and your workers will be protected.

What kinds of products do you use? Are they environmentally friendly?

Just as important as the execution is the quality of cleaning products used. In an environment like office buildings, hospitals and other large commercial facilities where there are many people in a concentrated area, it is important to know that the products used are effective but also safe.To protect your facility and staff, choose a company that offers environmentally friendly options that will ensure no harsh chemicals, odors, or residues are left behind.

What kind of training/certification processes do staff undergo?

When it comes to cleaning commercial facilities, employees must know how to operate advanced cleaning equipment and correctly use cleaning products for the most effective results. Incorrectly operated machinery can easily result in irreversible damage to floors, carpeting, and other surfaces, so it is important to know that staff are screened properly before hiring, undergo extensive training, and have the correct certifications specific to your facility.

What kind of customer service do you offer?

Emergencies never occur at a convenient time so it is helpful to hire a company that is well equipped to handle emergencies and offers 24/7 assistance. These companies typically have a well-prepared system to respond quickly and efficiently.

It’s easy to get overwhelmed with your choices, but asking these important questions can help you pick a responsible, experienced, and professional commercial cleaning company. If you’re in the New England area, especially the eastern Massachusetts area (Metrowest Boston, greater Boston area, North Shore, South Shore, Bedford), New England Cleaning Services, Inc. is a highly qualified, certified cleaning company with over 40 years of experience that can help with all of your cleaning needs. Contact our Waltham, MA office at (781) 890-2000 for a free quote today!